Warranty and Consumer Guarantee Policy

Some products may include an additional warranty provided by JV Auto Shop, the manufacturer or another supplier. The applicable warranty period, coverage, claim requirements and exclusions will be stated on the product listing, invoice, packaging or warranty document supplied with the product.

A product-specific warranty is an additional benefit. Its expiry does not automatically end any consumer guarantee rights that may continue under the Australian Consumer Law.

Used engines and second-hand automotive parts are covered by applicable consumer guarantees. However, what constitutes acceptable quality is assessed with regard to factors including the product’s age, mileage where known, price, condition, intended use and any defects disclosed before purchase.

A customer is not generally entitled to a remedy for the specific defect, wear or condition that was clearly disclosed before purchase. Consumer rights may still apply to a different undisclosed fault.

Customers should confirm vehicle compatibility, dimensions, part numbers, engine codes, mounting points, electrical connections and other relevant specifications before installation.

Engines, wheels, seats and safety-related components should be installed by a suitably qualified and experienced automotive professional where appropriate.

A voluntary product warranty may not cover damage caused solely by incorrect installation, unsuitable fitment, unauthorised modification, misuse, contamination, overheating, accident or failure to follow installation instructions. These exclusions do not remove any statutory rights where the product itself failed to comply with a consumer guarantee.

• Normal wear and deterioration reasonably expected from the product’s age, condition, mileage or use.
• A fault or condition clearly disclosed before the customer agreed to purchase the product.
• Damage caused after delivery by accident, neglect, improper storage, misuse or abnormal use.
• A change of mind where the product is not faulty and otherwise complies with the consumer guarantees.
• Incompatibility caused by incorrect vehicle information supplied by the customer, unless JV Auto Shop independently recommended the product for that vehicle.

These circumstances are assessed individually and do not exclude a remedy where one is required under applicable law.

JV Auto Shop may reasonably inspect or arrange an assessment of a product before confirming the appropriate remedy. Customers should not return a large automotive component without first receiving return instructions.

Products that can be posted or returned without significant difficulty may need to be sent back for assessment. Where required by the Australian Consumer Law, reasonable return costs will be reimbursed after the fault is confirmed.

Where a faulty product is large, heavy, installed or difficult to transport, JV Auto Shop will make appropriate collection or freight arrangements where legally required.

Please provide reasonable proof that the product was purchased from JV Auto Shop. This may include an order confirmation, invoice, receipt, payment record or other reasonable evidence of the transaction.

Depending on the product and reported problem, we may request photographs, video, fault codes, a mechanic’s report, installation records or other information reasonably required to assess the claim. Any request will be proportionate to the nature and value of the product.

Where a product’s failure causes additional loss or damage, a consumer may have a right to compensation for loss that was reasonably foreseeable and directly connected with the failure.

Claims for additional loss will be assessed in accordance with the Australian Consumer Law and should be supported by relevant records, invoices or other reasonable evidence.