JV Auto Shop Returns & Refunds Policy

This Returns & Refunds Policy applies to purchases made directly from JV Auto Shop through jvautoshopau.com.

• Public business name: JV Auto Shop
• Registered business name: JV Autoshop
• Registered entity: E.A JAVIER & M.K VALENCIA
• Australian Business Number: 49 830 826 187
• Main business location: 4/4 Belconnen Cres, Brendale QLD 4500, Australia
• Customer-service email: sales@jvautoshopau.com

JV Auto Shop accepts eligible change-of-mind return requests made within 30 calendar days after delivery.

To qualify for a change-of-mind return, the product must be returned in a condition that allows it to be reasonably resold. Unless we agree otherwise in writing, this means:

• The product has not been installed, fitted or used.
• The product has not been altered, modified or damaged after delivery.
• All supplied accessories, components and documents are included.
• Original packaging is included where reasonably available and necessary to protect the product.
• Proof of purchase can be provided.

If a product does not satisfy the change-of-mind requirements, we may decline that voluntary return. This does not affect rights that may apply where a product is faulty, unsafe, incorrectly described or otherwise fails an applicable consumer guarantee.

A product will generally not qualify for a voluntary change-of-mind return if it has been:

• Installed, fitted, used or operated after delivery.
• Modified, programmed, painted, cut, drilled or otherwise altered.
• Damaged while in the customer's possession.
• Returned incomplete or without supplied components necessary for resale.
• Made, sourced or configured specifically for the customer where that limitation was clearly disclosed before purchase.

These change-of-mind exclusions do not apply to the extent that the customer has a non-excludable remedy under the Australian Consumer Law.

If you believe a product is faulty, unsafe, damaged in transit, materially different from its description or not the product ordered, contact JV Auto Shop as soon as reasonably possible.

We may ask for reasonable information needed to assess the issue, such as:

• Your order or invoice number.
• A description of the problem.
• Clear photographs or video where appropriate.
• Part numbers, serial numbers or vehicle details where relevant.
• Diagnostic or installation information where reasonably necessary for the type of product.

We may reasonably inspect or arrange an assessment of the product before confirming the appropriate remedy. This assessment process does not remove or reduce any non-excludable consumer right.

Where the Australian Consumer Law applies, the remedy depends on the nature and seriousness of the problem.

For a major problem, the customer may be entitled to reject the product and choose a refund or replacement, subject to applicable law.

For a minor problem that can be remedied, JV Auto Shop may provide a repair or another legally permitted remedy within a reasonable time.

Nothing in this policy restricts a remedy that cannot lawfully be excluded, restricted or modified.

Change-of-mind returns

For an approved change-of-mind return, the customer is responsible for arranging and paying the return shipping or freight unless JV Auto Shop agrees otherwise in writing.

Original delivery or freight charges are not refunded for a change-of-mind return unless we expressly agree otherwise or applicable law requires it.

Faulty or incorrectly supplied products

If a product is confirmed to have a problem for which JV Auto Shop is responsible, reasonable return costs will be reimbursed where required by law.

For large, heavy, installed or difficult-to-transport products, contact us before arranging freight so that appropriate collection or transport can be organised.

Where a physical return is required, JV Auto Shop will inspect the returned product within a reasonable period after it is received.

For change-of-mind returns, we will confirm whether the product satisfies the eligibility requirements described in this policy.

For faulty, damaged or incorrect products, we will assess the issue and confirm the remedy available under applicable law and this policy.

Once a refund is approved, the 14-day refund processing period described below applies.

Once JV Auto Shop has confirmed that a refund is due, and any required returned product has been received and assessed, we will initiate the approved refund within 14 calendar days.

Refunds will ordinarily be made using the original payment method where reasonably possible. Where the original method cannot be used, we may request verified account information to complete the refund securely.

The 14-day period refers to the time in which JV Auto Shop initiates the approved refund. The customer's bank or financial institution may require additional time to make cleared funds available after the refund has been sent.

Where a refund is required because of a major product problem, it will be handled consistently with the customer's rights under applicable consumer law.

Where an exchange or replacement is appropriate and available, JV Auto Shop may arrange a replacement instead of a refund where the customer chooses or agrees to that remedy, or where that remedy is otherwise permitted by law.

Change-of-mind exchanges are subject to the same 30-day eligibility requirements that apply to change-of-mind returns.

If an agreed replacement is unavailable, we will discuss the available alternative, including a refund where required.

Used engines and other second-hand automotive products remain subject to applicable consumer guarantees.

When assessing the condition of a used product, relevant factors may include its age, disclosed condition, mileage where known, price, description, intended use and any defects clearly disclosed before purchase.

A specific defect clearly disclosed before purchase may not itself provide a basis for a remedy, but this does not prevent rights from applying to a different undisclosed problem.

Customers should verify vehicle compatibility, part numbers, dimensions, engine codes, wheel specifications, seat mounting points and other relevant fitment information before installation.

A product independently selected using incorrect or incomplete vehicle information may not qualify for a change-of-mind return after it has been installed, fitted or used.

This does not remove rights that may apply where the product was incorrectly described, faulty, or was recommended by JV Auto Shop for a disclosed purpose and fails an applicable consumer guarantee.

We may request reasonable proof that the product was purchased from JV Auto Shop. Suitable proof may include an order confirmation, invoice, receipt, bank-transfer reference or another reliable record of purchase.

If you cannot locate your original order confirmation, contact us with your name, email address and any available order information so we can attempt to locate the transaction.

Send return, refund, damaged-product or faulty-product enquiries to: sales@jvautoshopau.com .

Please include your name, order or invoice number, product name, reason for the request and any relevant photographs or supporting information.

We will review the request and provide the appropriate return address, freight instructions and next steps.