JV Auto Shop sells automotive products including replacement engines, used engines, wheels, car seats and other motor spare parts available through our online store.

Yes. Product condition is stated on the relevant listing. Some products may be new, while others may be used, reconditioned or second-hand.

Complete replacement engines may be available depending on current inventory. Review the product listing or contact us with your vehicle and engine details.

Any inspection, testing or condition information that applies to a particular engine will be stated in the product listing, invoice or written product description. Customers should not assume testing that has not been expressly confirmed.

Availability varies by product. A listing will state whether the price is for one wheel, a pair or a complete set.

Tyres are included only when the product description expressly states that they are included. Product photographs alone should not be treated as confirmation that tyres form part of the sale.

Yes. Replacement car seats may be available for different makes and models. Confirm mounting points, wiring, airbags and restraint-system compatibility before purchase.

Only the products and accessories expressly listed in the written description are included. Background items and display accessories may not form part of the sale.

Compare the product specifications with your vehicle details and contact us before ordering. Useful information includes:

• Vehicle make, model, series and year.
• Vehicle identification number.
• Engine code and transmission type.
• Original part number.
• Relevant measurements and mounting details.

Yes. Send your vehicle details, engine code, VIN and current engine information to sales@jvautoshopau.com .

Check wheel diameter, width, offset, stud pattern, centre bore, load rating, brake clearance and tyre compatibility.

No. Vehicles of the same model may use different engines, transmissions, electrical systems, brakes or mounting arrangements. Always verify the complete specifications.

Engines, wheels, seats, wiring, airbags, restraints and safety-related components should be inspected and installed by a suitably qualified automotive professional where appropriate.

Where the wrong product was independently selected using incorrect or incomplete customer information, the return may be treated as a change-of-mind return. The 30-day return conditions will apply.

JV Auto Shop currently accepts:

• Bank Transfer.
• Osko through participating Australian banks.

Credit-card and debit-card payments are currently unavailable.

Use the verified payment details supplied on the checkout page, official invoice or order confirmation. Include the correct order or invoice reference.

Many Osko payments are processed quickly, but a bank may delay a new, unusual or high-value transaction for security or compliance checks.

An order is considered paid after cleared funds appear in the verified JV Auto Shop account and can be matched to the order.

Use only details shown on our website, checkout, official invoice or an email from sales@jvautoshopau.com. Verify any unexpected change before transferring funds.

Payment plans are not currently listed as an accepted payment option. Full payment is generally required before an order is processed.

Eligible standard Australian orders are charged a flat shipping fee of AUD $149.

Eligible standard orders are delivered within a maximum of 5–7 business days after cleared payment and order confirmation.

Not usually. Complete engines, transmissions, palletised goods and other heavy or oversized products generally require an individual freight quote.

Freight prices depend on actual weight, cubic size, pallet requirements, destination postcode, delivery access and whether lifting equipment is required.

Delivery is available to many Australian destinations, subject to carrier availability, product size and safe access at the delivery address.

Remote, island, mining, farm or restricted-access deliveries may require a separate quote, depot collection or an adjusted delivery timeframe.

Tracking details will be supplied where the selected carrier provides tracking. Palletised freight may also involve direct carrier contact.

Contact sales@jvautoshopau.com with your order number if an eligible standard order has not arrived within the confirmed timeframe.

Photograph the packaging, freight label, pallet and product. Retain the packaging and contact us promptly for instructions.

This depends on carrier access and unloading requirements. A commercial address, forklift, loading dock, tail-lift vehicle or depot collection may be required.

Eligible change-of-mind return requests must be made within 30 calendar days after delivery.

The product should ordinarily be unused, uninstalled, complete, undamaged and suitable for resale, with original packaging where reasonably possible.

Installed, used, wired, programmed, fluid-filled or modified products are generally not eligible for a voluntary change-of-mind return.

The customer is responsible for reasonable return freight on an approved change-of-mind return.

Where a product is confirmed faulty and Australian Consumer Law requires a remedy, JV Auto Shop will reimburse reasonable return costs or arrange suitable transport.

JV Auto Shop will initiate an approved refund within a maximum of 14 calendar days.

Refunds are generally returned to the verified originating bank account or through the original payment channel.

No. Reasonable proof may include an invoice, online order confirmation, account history or Bank Transfer or Osko record.

Yes, where the Australian Consumer Law applies. Products come with automatic consumer guarantees that cannot be excluded.

A failure may be major where a product is unsafe, substantially different from its description, seriously unfit for purpose or cannot easily be fixed within a reasonable time.

An eligible consumer may generally reject the product and choose between a refund and replacement, subject to applicable law.

JV Auto Shop may first repair the product, replace the affected component or provide another remedy permitted by law.

Yes. However, acceptable quality is assessed with regard to age, mileage where known, condition, price, description and disclosed wear or defects.

Damage caused solely by incorrect installation, misuse, contamination, overheating or unauthorised modification may not be covered by a voluntary warranty. Statutory rights still apply where the product itself was faulty.

JV Autoshop is not currently registered for GST. Therefore, GST is not currently added or separately charged on customer orders.

While JV Autoshop remains unregistered for GST, customers receive an invoice or receipt rather than a GST tax invoice.

Contact our team by email at sales@jvautoshopau.com .

Include your order number, vehicle details or product information so we can assist more efficiently.