JV Auto Shop Privacy Policy

“JV Auto Shop”, “we”, “us” and “our” refer to the business operating the JV Auto Shop website and online automotive-parts store.

• Public-facing business name: JV Auto Shop
• Registered business name: JV Autoshop
• Registered entity: E.A JAVIER & M.K VALENCIA
• Entity type: Family Partnership
• Australian Business Number: 49 830 826 187
• Main business location: QLD 4500, Australia
• Website: jvautoshopau.com

The information we collect depends on how you use our website and interact with our business. It may include:

Identity and contact information

• Your name, username, account identifier and password credentials.
• Email address, telephone number, billing address, delivery address and business address.
• Company name, ABN and relevant business-contact information where you purchase for a business.

Order and transaction information

• Products viewed, ordered, returned, refunded or added to your shopping cart.
• Order numbers, invoice details, transaction amounts, payment status and delivery records.
• Limited payment-related information received from a bank or third-party payment processor.

Vehicle and product-compatibility information

• Vehicle make, model, year, engine code, part numbers, wheel specifications, seat fitment and other information supplied to help identify a suitable product.
• Photographs, diagnostic information, mechanic reports or installation details submitted for a product enquiry, return or warranty claim.

Communications and customer-service records

• Enquiries, support messages, complaints, feedback, testimonials and product reviews.
• Records of communications through email, telephone, website forms, social media or other customer-service channels.

Technical and website information

• Internet Protocol address, browser type, device information, operating system, referring page and approximate location derived from technical information.
• Website activity such as pages viewed, links selected, search terms, session duration, shopping-cart activity and error logs.
• Cookie identifiers, analytics identifiers and advertising or tracking information where such technologies are enabled.

Sensitive information

We do not ordinarily require sensitive information such as health information, racial or ethnic origin, political opinions, religious beliefs, sexual orientation or biometric information. Please do not provide sensitive information unless it is reasonably necessary and we have requested it or otherwise agreed to receive it.

We generally collect information directly from you when you:

• Visit or use our website.
• Create, update or use a customer account.
• Place an order, request a quote or make a payment.
• Contact us about product compatibility, availability, delivery, returns or warranties.
• Subscribe to marketing communications or enter a promotion.
• Submit a review, testimonial, complaint or customer-service enquiry.

We may also collect information automatically through website logs, cookies, analytics tools and similar technologies.

Information may be received from authorised representatives, payment processors, delivery providers, fraud-prevention services, social-media platforms or other service providers where lawful and reasonably necessary.

Where reasonably practicable, you may contact us anonymously or using a pseudonym. We may be unable to process an order, arrange delivery, verify a payment or complete certain requests without sufficient identifying information.

We may collect, hold and use personal information for purposes including:

• Operating, maintaining and improving our website and online store.
• Creating and administering customer accounts.
• Processing orders, payments, refunds, returns and warranty claims.
• Confirming stock availability and product compatibility.
• Packaging, dispatching, tracking and delivering orders.
• Communicating about orders, payments, deliveries, recalls, safety matters and service updates.
• Responding to enquiries, complaints and customer-support requests.
• Detecting fraud, misuse, security threats and suspicious transactions.
• Maintaining business, taxation, accounting and transaction records.
• Analysing website performance, customer demand and product interest.
• Personalising content and product recommendations where appropriate.
• Conducting marketing with consent or where otherwise permitted by law.
• Complying with legal obligations, court orders, regulatory requirements and lawful government requests.
• Establishing, exercising or defending legal claims.

Our website may use cookies, local storage, pixels, tags, software development tools and similar technologies to operate the store, remember preferences, maintain shopping carts, protect accounts, analyse website use and measure advertising.

Types of technologies we may use

• Essential technologies needed for website security, checkout, account access, shopping carts and core functions.
• Preference technologies that remember selections, language, region and website settings.
• Analytics technologies that help us understand traffic, performance and visitor interactions.
• Advertising technologies used to measure campaigns, limit repeated adverts or display more relevant advertising.

Where required, we will provide appropriate notice or consent controls. We aim to configure tracking technologies so that they collect no more information than reasonably necessary for their intended purpose.

You may be able to reject or delete non-essential cookies using our cookie controls or your browser settings. Blocking some technologies may affect website functionality, account access, checkout or stored preferences.

We may disclose personal information where reasonably necessary to:

• Payment processors, banks and transaction service providers.
• Couriers, freight operators, warehouses and delivery partners.
• Website-hosting, ecommerce, cloud-storage, cybersecurity and technical-support providers.
• Email, communications, customer-support and marketing service providers.
• Analytics, advertising and fraud-prevention providers where those services are enabled.
• Manufacturers, suppliers, mechanics, assessors or warranty administrators involved in a product claim.
• Accountants, insurers, auditors, lawyers and other professional advisers.
• Government agencies, courts, regulators, law enforcement or emergency services where required or authorised by law.
• A purchaser, investor or adviser involved in a proposed or completed sale, restructure or transfer of the business, subject to appropriate confidentiality arrangements.

We do not sell personal information as a standalone commercial product. We do not disclose information for an unrelated purpose unless you consent or the disclosure is otherwise permitted or required by law.

Payments may be processed by banks or independent payment service providers. Those providers may collect and process payment information under their own privacy policies and security arrangements.

Where a third-party processor handles a payment, JV Auto Shop may receive limited transaction details such as the payment status, amount, transaction reference, payment method and billing contact information.

Customers should not send complete payment-card details through ordinary email, social-media messages or unsecured website forms.

Some technology, cloud, payment, analytics, communications or support providers may store or process information outside Australia.

The countries involved depend on the providers used by JV Auto Shop and may change from time to time. Before publishing this policy, list the countries reasonably likely to receive customer information:

[INSERT OVERSEAS COUNTRIES USED BY HOSTING, PAYMENT, CLOUD, ANALYTICS OR SUPPORT PROVIDERS, IF APPLICABLE]

Where the Privacy Act applies, we will take reasonable steps required by law before disclosing personal information to an overseas recipient, unless an exception applies.

With your consent, or where otherwise permitted by law, we may send information about products, promotions, stock updates, special offers or related JV Auto Shop services.

Electronic commercial messages will identify the sender and include a clear method to unsubscribe. You may withdraw marketing consent at any time by:

• Selecting the unsubscribe link in an email.
• Following the opt-out instructions in an SMS.
• Updating available account or communication preferences.
• Contacting our Privacy Contact using the details in this policy.

We will action valid electronic-marketing unsubscribe requests within the period required by applicable Australian law. Unsubscribing from marketing does not prevent us from sending non-promotional messages required to administer an order, payment, delivery, safety notice, recall, warranty or customer account.

We take reasonable steps designed to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Depending on the circumstances, safeguards may include:

• Access controls, passwords and account authentication.
• Secure website connections and encrypted transmission where appropriate.
• Restricted administrative access to business systems.
• Software updates, malware protection, backups and system monitoring.
• Service-provider due diligence and contractual privacy obligations.
• Staff or contractor confidentiality and information-handling requirements.
• Secure deletion, destruction or de-identification when information is no longer required.

No internet transmission or storage system is completely secure. Customers are responsible for protecting their account password and should notify us promptly of suspected unauthorised account use.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, our legitimate business needs and applicable legal, taxation, accounting, warranty, insurance and dispute-resolution requirements.

Retention periods vary according to the nature of the record. For example, order and taxation records may be retained longer than an abandoned website-session record.

When information is no longer required, we will take reasonable steps to securely destroy or de-identify it, unless retention is required or authorised by law.

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

To protect privacy, we may ask you to verify your identity or authority before providing access or making a correction.

We will respond within a reasonable period. Access or correction may be refused or limited where permitted by law, including where providing access would unreasonably affect another person’s privacy or disclose legally privileged information.

Where we refuse a request and applicable law requires us to do so, we will provide written reasons and explain available complaint options.

You may contact our Privacy Contact if you have a question, request or complaint about how we have handled personal information.

Please include sufficient information to identify the issue and any relevant order, account or communication. We may contact you for clarification or identity verification.

We aim to acknowledge privacy complaints promptly, investigate them fairly and provide a response within a reasonable period, generally within 30 days where practicable.

Where the Privacy Act applies and you are dissatisfied with our response, you may be entitled to complain to the Office of the Australian Information Commissioner.

If we become aware of a suspected data breach, we will take reasonable steps to contain the incident, investigate what occurred, assess the potential impact and reduce the risk of harm.

Where the Notifiable Data Breaches scheme applies and a breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required by law.

Our website is intended for people purchasing or researching automotive products and is not designed specifically for children.

We do not knowingly seek to collect personal information from children where parental or guardian involvement would be required. A parent or guardian who believes a child has provided information to us may contact our Privacy Contact to request review or deletion.

Our website may contain links to third-party websites, social-media platforms, payment services, delivery tracking pages or other external services.

Those services operate under their own terms and privacy practices. JV Auto Shop is not responsible for the privacy practices of an independent third-party service. You should review the relevant privacy policy before providing information.

We may use automated tools to support website security, spam detection, fraud screening, transaction verification, stock management, customer service, analytics or product recommendations.

As at the effective date of this policy, we do not intend to rely solely on automated processing to make a decision that has a legal or similarly significant effect on a customer without appropriate human review or another lawful safeguard.

If our use of substantially automated decision-making changes, we will update this policy and provide the transparency required by applicable Australian privacy law.

We may update this Privacy Policy to reflect changes to our business, website, service providers, technology or legal obligations.

The current version will be published on our website with an updated effective date. Material changes may also be communicated through the website, customer account, email or another appropriate method.