JV Auto Shop Shipping Policy

A flat shipping fee of AUD $149 per eligible order applies to standard automotive products that can be transported through our normal parcel or courier service.

Eligibility depends on the combined size, weight, cubic volume, packaging requirements, quantity and destination of the order. The flat rate may apply to products such as eligible individual wheels, car seats, small engine components and other motor spare parts that do not require palletised or specialised freight.

The applicable shipping price will be displayed at checkout or confirmed in writing before the order is dispatched.

Complete engines, transmissions, multiple wheel sets, palletised goods and other heavy or oversized products are not automatically covered by the AUD $149 flat rate.

Freight for these products will be calculated using relevant factors including:

• Actual and cubic weight.
• Product dimensions and packaging requirements.
• Pallet, forklift or tail-lift requirements.
• Collection and delivery postcodes.
• Whether the destination is residential, commercial, metropolitan, regional or remote.
• Access restrictions at the delivery address.

We will provide the freight price and expected delivery timeframe for your approval. JV Auto Shop will not charge an additional freight amount without first obtaining your agreement.

Where an order has already been paid and the customer does not accept the additional quoted freight, the customer may cancel the affected undelivered order and receive a refund of the amounts paid for that order.

For eligible standard orders, the stated 5–7 business-day maximum includes normal order processing, dispatch and delivery after:

• Payment has cleared.
• The product is confirmed as available.
• The delivery address has been verified.
• Any required compatibility or freight details have been supplied.

Business days are Monday to Friday and exclude national, Queensland and destination-specific public holidays.

Orders placed on a weekend or public holiday begin processing on the next business day.

A different timeframe may apply to products clearly identified before purchase as pre-order, back-ordered, custom-sourced or subject to quoted specialised freight.

This policy applies to deliveries within Australia. Delivery is subject to carrier availability and suitable access at the nominated address.

Remote locations, islands, mining sites, farms, restricted-access properties and locations outside normal carrier networks may require:

• An additional freight quote.
• Collection from a carrier depot.
• A commercial delivery address.
• Additional delivery time disclosed before dispatch.

International shipping is not included unless JV Auto Shop expressly agrees to an international order and provides written freight terms.

After placing an order, the customer will receive an order confirmation using the contact details supplied during checkout.

Where tracking is available, tracking information will be sent after the order has been dispatched. Tracking events are supplied by the carrier and may not appear immediately after collection.

For palletised freight, the carrier may contact the customer directly to arrange a delivery date, confirm site access or provide a delivery window.

Customers must provide a complete and accurate delivery address, postcode, telephone number and any relevant access instructions.

For heavy or palletised freight, the customer must disclose whether:

• The address is residential or commercial.
• A forklift or loading dock is available.
• A tail-lift vehicle is required.
• The site has restricted vehicle access.
• Delivery requires prior booking or security clearance.

Reasonable redelivery or address-correction charges caused by incorrect customer-provided information may be payable by the customer. No such charge will apply where the delivery problem was caused by JV Auto Shop or its carrier.

The customer or an authorised person should be available to receive heavy freight at the agreed delivery location.

Unless expressly included in the freight quote, delivery is generally to a safe kerbside, driveway, loading area or other point reasonably accessible to the carrier.

Standard freight does not automatically include:

• Installation or mechanical fitting.
• Removal of an existing engine or component.
• Carrying products inside a residence or workshop.
• Crane, hoist or specialist lifting services.
• Disposal of packaging, pallets or old parts.

Some carriers may offer authority-to-leave delivery where the customer requests it and the carrier considers the location suitable.

The customer should nominate a secure, weather- protected and accessible location. The carrier may decline to leave the order unattended where it considers the location unsafe or unsuitable.

High-value, heavy or palletised products may require a signature and may not be eligible for unattended delivery.

Customers should contact JV Auto Shop if an eligible standard order has not arrived within the confirmed 5–7 business-day period.

We will review the tracking information, contact the carrier where appropriate and provide an update within a reasonable time.

If we cannot deliver within the promised timeframe, we will offer a reasonable revised delivery date. Where the revised date is not acceptable, the customer may cancel the undelivered order and receive a refund, subject to applicable Australian Consumer Law rights.

JV Auto Shop is not responsible for delay caused solely by events genuinely outside our reasonable control, but we will still communicate with the customer and provide any remedy required by law or the sales agreement.

If tracking shows no movement, an incorrect delivery event or a possible lost consignment, contact JV Auto Shop at sales@jvautoshopau.com .

Please provide the customer name, order number, delivery address and any relevant tracking information.

We will investigate the matter with the carrier. If the order is confirmed lost before valid delivery, JV Auto Shop will provide the remedy required under the order agreement and applicable Australian law, which may include replacement or refund.

Inspect the packaging and product as soon as reasonably possible after delivery.

Where visible freight damage exists, note the damage on the delivery record where possible and photograph:

• The outer packaging.
• Freight labels and consignment details.
• The affected product.
• Any damaged pallet or protective packaging.

Report delivery damage promptly to sales@jvautoshopau.com and retain the packaging until we provide instructions.

Prompt notification helps us investigate with the carrier. However, a failure to report damage within an arbitrary short period does not remove any non-excludable rights available under the Australian Consumer Law.

A delivery may be unsuccessful where nobody is available, access is unsafe, required unloading equipment is unavailable or the address information is incorrect.

The carrier may return the order to a depot, arrange another delivery or return the product to JV Auto Shop.

Where the failed delivery was caused by incorrect information, unavailable access or an unjustified refusal by the customer, reasonable redelivery, storage or return-freight charges may apply. Any charge will reflect actual reasonable costs.

No redelivery charge will apply where the failed delivery resulted from an error by JV Auto Shop or its appointed carrier.

Contact us immediately if you need to change or cancel an order. We will make reasonable efforts to assist before dispatch.

An order cannot always be changed or cancelled after it has been collected by the carrier, palletised, specially packaged or sent to a freight depot.

Where a non-faulty dispatched order is returned due to a change of mind, reasonable outbound and return freight charges may be deducted from any applicable refund in accordance with the JV Auto Shop Returns Policy.

This clause does not limit rights relating to faulty, unsafe, incorrectly described or undelivered products under the Australian Consumer Law.

Nothing in this Shipping Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Online customers have the same basic consumer guarantee protections as customers purchasing from a physical store.

Where a confirmed product fault requires the customer to pay reasonable return transport costs, those costs will be reimbursed where required by the Australian Consumer Law.