JV Auto Shop Terms and Conditions

In these terms, “JV Auto Shop”, “we”, “us” and “our” refer to the business operating the jvautoshopau.com website.

• Public-facing business name: JV Auto Shop
• Registered business name: JV Autoshop
• Registered entity: E.A JAVIER & M.K VALENCIA
• Entity type: Family Partnership
• Australian Business Number: 49 830 826 187
• Main business location: QLD 4500, Australia
• Email: sales@jvautoshopau.com
• Website: jvautoshopau.com

You accept these terms when you access or use our website, create an account, request a quotation, submit an order or purchase a product from JV Auto Shop.

If you purchase for a company, partnership, workshop or other organisation, you confirm that you are authorised to act for that entity.

You must not use the website or submit an order if you do not agree to these terms.

We take reasonable steps to provide accurate product names, descriptions, photographs, specifications, prices and availability.

Product photographs may show lighting, colour, packaging, accessories or surrounding items that differ from the product supplied. Only items expressly included in the product description form part of the sale.

Used products may show wear consistent with their age, mileage, prior use and disclosed condition.

Stock availability may change before an order is formally accepted. We will not knowingly accept payment for a product that we do not intend to supply or know we cannot supply within the agreed or a reasonable timeframe.

Customers are responsible for supplying complete and accurate vehicle and compatibility information, including where relevant:

• Vehicle make, model, series and year.
• Vehicle identification number.
• Engine code, transmission type and drivetrain.
• Original equipment or manufacturer part number.
• Wheel diameter, width, offset, stud pattern, centre bore and load rating.
• Seat dimensions, mounting points, wiring and restraint-system requirements.

Where you ask JV Auto Shop to recommend a product for a stated purpose and reasonably rely on our recommendation, applicable consumer guarantees may apply.

Where the customer independently selects a product using incorrect or incomplete information, the product may not be eligible for a change-of-mind return after installation or use. This does not remove rights relating to a faulty, incorrectly described or unsuitable product recommended by us.

Products displayed on the website are invitations for customers to submit an order. Submitting an order is an offer to purchase the selected products under these terms.

An automated order acknowledgement confirms that the order has been received. It does not necessarily mean that the order has been accepted.

A binding sales contract is formed when JV Auto Shop has:

• Verified the order information.
• Confirmed product availability.
• Confirmed shipping or freight arrangements.
• Received and verified cleared payment.
• Sent a final order confirmation or dispatch confirmation.

If an order cannot be accepted, any payment received for the affected order will be refunded.

Prices are displayed in Australian dollars unless clearly stated otherwise.

The total payable price will be displayed or confirmed before payment and may include the product price, shipping, quoted freight and other unavoidable charges disclosed before purchase.

JV Autoshop is not currently registered for GST. GST is therefore not presently added or separately charged on customer orders.

If a genuine pricing, calculation or listing error is identified before an order is accepted, we may:

• Correct the error.
• Notify the customer of the correct price.
• Request confirmation before proceeding.
• Cancel the affected order and refund any payment if the corrected price is not accepted.

We will not cancel an accepted order merely because the agreed price later becomes commercially disadvantageous to us.

JV Auto Shop currently accepts:

• Bank Transfer.
• Osko through participating Australian financial institutions.

Credit-card and debit-card payments are currently unavailable.

Payment is considered received only after cleared funds appear in the verified JV Auto Shop bank account and can be matched to the order.

Customers must verify unexpected changes to banking details before transferring funds. JV Auto Shop will never request online-banking passwords, complete payment-card details or one-time security codes.

Eligible standard Australian orders are subject to an AUD $149 flat-rate shipping fee and are expected to be delivered within a maximum of 5–7 business days after cleared payment and order confirmation.

Complete engines, transmissions, multiple wheel sets, palletised goods, remote-area deliveries and other heavy or oversized orders may require a separate freight quote and delivery timeframe.

Any additional freight price will be disclosed for the customer’s approval before dispatch. If the customer does not accept the additional freight price, the affected undelivered order may be cancelled for a refund.

The customer must provide an accurate delivery address, telephone number and relevant site-access information.

If we cannot meet an agreed delivery timeframe, we will communicate with the customer and provide the options or remedy required by applicable law.

Customers should inspect packaging and products as soon as reasonably possible after delivery.

Visible freight damage should be photographed and, where possible, noted on the carrier’s delivery record.

Retain the product, freight labels, pallet and packaging until JV Auto Shop provides further instructions.

Prompt reporting helps us investigate with the carrier. However, an arbitrary short reporting period does not remove non-excludable rights under the Australian Consumer Law.

JV Auto Shop may accept eligible change-of-mind returns in accordance with its published Returns and Refunds Policy.

A change-of-mind return may be subject to reasonable conditions relating to:

• The return request being made within the published return period.
• The product being unused, uninstalled and in resalable condition.
• Original packaging, accessories and documents being included.
• The customer paying reasonable return freight.
• Reasonable outbound freight being non-refundable where permitted.

Change-of-mind conditions do not apply where a product is faulty, unsafe, incorrectly described or otherwise fails an applicable consumer guarantee.

Where the Australian Consumer Law applies, products come with automatic guarantees that cannot be excluded.

Where a product has a major failure, the customer may be entitled to reject it and choose a refund or replacement, subject to applicable law.

Where a failure is minor and can be repaired within a reasonable time, JV Auto Shop may first provide a repair or another legally permitted remedy.

Reasonable return costs for a confirmed faulty product will be reimbursed where required by law. Large, heavy or installed products will be handled according to the transportation obligations imposed by applicable consumer law.

Used engines and second-hand automotive parts remain subject to applicable consumer guarantees.

Acceptable quality is assessed having regard to the product’s age, condition, mileage where known, price, description, intended use and any defects disclosed before purchase.

A customer is not ordinarily entitled to a remedy for a specific defect or condition clearly disclosed before purchase. Rights may still apply to a different undisclosed fault.

Automotive products must be installed, configured, maintained and used according to their instructions, specifications and applicable safety requirements.

A suitably qualified automotive professional should perform work involving engines, wheels, structural seating systems, wiring, airbags, restraints, braking or other safety-related systems.

Damage caused solely by incorrect installation, misuse, contamination, overheating, unsuitable fluids, unauthorised modification, accident or failure to maintain the product may not be covered by a voluntary warranty.

This clause does not remove a statutory remedy where the product itself failed to comply with an applicable consumer guarantee.

Warranty and consumer-guarantee claims should be submitted to sales@jvautoshopau.com .

The customer should provide reasonable proof of purchase, a description of the issue and supporting information appropriate to the product and reported fault.

JV Auto Shop may reasonably inspect or arrange an assessment before confirming the applicable remedy.

A manufacturer’s warranty or written warranty is an additional benefit and does not replace statutory consumer rights.

Customers are responsible for keeping their login information confidential and for taking reasonable steps to protect their accounts.

Information supplied when creating or using an account must be accurate and kept reasonably current.

Notify JV Auto Shop promptly if you suspect unauthorised access or use.

We may suspend an account where reasonably necessary to investigate suspected fraud, security risks, unlawful activity or serious misuse. Any suspension will be proportionate to the circumstances and will not remove rights relating to accepted orders.

You must not:

• Use the website for unlawful, fraudulent or abusive purposes.
• Attempt to gain unauthorised access to accounts, systems, servers or data.
• Introduce malicious software, harmful code or automated attacks.
• Scrape, copy or systematically extract website content without permission.
• Interfere with website operation, security or another customer’s use.
• Submit false payment, identity, vehicle or delivery information.
• Use website content to misrepresent affiliation with JV Auto Shop.

Unless otherwise stated, website text, graphics, logos, layouts, product descriptions, photographs, code and other content are owned by, licensed to or lawfully used by JV Auto Shop.

You may view, download or print website content for personal purchasing and record-keeping purposes.

You must not reproduce, republish, commercially exploit, modify, distribute or create derivative works from protected content without permission, except where permitted by law.

Manufacturer names, vehicle marks and third-party trademarks remain the property of their respective owners. Their use may identify compatibility and does not necessarily imply endorsement.

Content submitted to JV Auto Shop must be honest, lawful and based on a genuine experience.

You must not submit defamatory, threatening, deceptive, discriminatory, infringing or unlawful material.

By voluntarily submitting a review, testimonial, photograph or other content for publication, you grant JV Auto Shop a non-exclusive licence to use, reproduce and display it for reasonable business and marketing purposes.

We may edit submitted content for spelling, length, privacy or formatting without materially changing its meaning.

We may decline or remove content where reasonably necessary for legality, privacy, relevance, authenticity or website safety.

The website may link to third-party payment, freight, tracking, manufacturer, social-media or information services.

Independent third parties operate under their own terms and privacy practices. A link does not necessarily constitute an endorsement.

JV Auto Shop is not responsible for an independent third party’s content or conduct, except to the extent liability cannot lawfully be excluded or the third party acts as our agent in supplying an accepted customer order.

We take reasonable steps to maintain website availability, accuracy and security. Temporary interruption may occur because of maintenance, technical faults, cyber incidents or service- provider outages.

We do not guarantee that the website will always be uninterrupted or error-free.

Planned or emergency maintenance will not affect rights already arising from an accepted order.

Nothing in these terms excludes, restricts or modifies liability, a consumer guarantee or a remedy that cannot lawfully be excluded.

Subject to those non-excludable rights, JV Auto Shop is not responsible for loss caused solely by:

• Incorrect or incomplete information supplied by the customer.
• Installation contrary to instructions or by an unsuitable person.
• Customer misuse, neglect, accident or unauthorised modification.
• Continued use after a customer knew or reasonably should have known that the product was unsafe or defective.
• Independent third-party conduct outside our reasonable control and for which we are not legally responsible.

Where liability can lawfully be limited, any limitation will be reasonable and proportionate to the circumstances and will not operate as an exclusion of responsibility for our own breach, negligence or misconduct where such exclusion would be unlawful or unfair.

A customer may be entitled to compensation for reasonably foreseeable loss caused by a failure to comply with an applicable consumer guarantee.

A party will not be responsible for delay or failure caused by an event genuinely outside its reasonable control, including severe weather, natural disaster, widespread transport interruption, government restriction, major utility failure or comparable event.

The affected party must take reasonable steps to reduce the impact and resume performance.

If the delay becomes substantial, the customer may cancel the undelivered portion of the order and receive a refund where required by the agreement or applicable law.

Customers should first contact JV Auto Shop at sales@jvautoshopau.com and provide:

• Their name and contact information.
• The order or invoice number.
• A clear description of the issue.
• The outcome requested.
• Relevant photographs, records or supporting information.

We will review the complaint fairly and attempt to resolve it within a reasonable time.

If the dispute is not resolved, either party may seek assistance from an appropriate consumer protection agency, tribunal, court, mediator or other dispute-resolution service.

Nothing in these terms prevents a customer from exercising a legal right or contacting a regulator.

These terms are governed by the laws of Queensland and the applicable laws of the Commonwealth of Australia.

Subject to any legal right to bring proceedings in another jurisdiction, the parties submit to the courts and tribunals that have jurisdiction in Queensland.

This clause does not prevent a consumer from relying on mandatory protections or jurisdictional rights available under applicable State, Territory or federal law.

JV Auto Shop may update these terms to reflect changes to its website, products, policies, service providers or legal obligations.

Updated terms will apply to website use and orders submitted after their stated effective date.

We will not retrospectively change the essential price, product, delivery obligation, remedy or other material term of an accepted order without the customer’s agreement, unless the change is required by law.

Entire agreement

The accepted order, product listing, invoice, written order confirmation and incorporated policies form the agreement for that transaction.

Priority of documents

If documents conflict, a specifically agreed written order term takes priority over a general policy, except that no document excludes a non-excludable legal right.

Severability

If a term is invalid or unenforceable, it will be read down or severed to the minimum extent necessary. The remaining terms continue to apply.

No waiver

A failure or delay in exercising a right does not automatically waive that right.

Assignment

A customer may not transfer an accepted order without our reasonable consent. JV Auto Shop will not transfer its obligations in a way that materially reduces the customer’s rights without consent or lawful authority.

Electronic communications

The parties may communicate and provide documents electronically using the contact details supplied for the order.