JV Auto Shop Payment Policy

Bank-transfer details will be displayed during checkout or supplied on an official JV Auto Shop invoice or order confirmation.

Customers must enter the order number, invoice number or other reference supplied by JV Auto Shop in the payment description. An incorrect or missing reference may delay payment identification and order processing.

A bank transfer is considered received only after cleared funds appear in the nominated JV Auto Shop account and can be matched to the relevant order. A payment receipt or screenshot alone does not establish cleared payment.

Osko enables payments between participating Australian banks through internet or mobile banking. The payment may be made to an eligible BSB and account number or another payment identifier expressly supplied by JV Auto Shop.

Although many Osko payments are received quickly, JV Auto Shop cannot guarantee instant settlement. Financial institutions may place a hold on a new, unusual, high-value or otherwise flagged payment.

An order will be released for processing only after the Osko payment is visible as cleared and has been matched to the order.

JV Auto Shop does not currently accept Visa, Mastercard, American Express or other credit-card or debit-card payments.

Customers must not email, text or send photographs of payment cards. JV Auto Shop will never request a complete card number, card security code, banking password or one-time authentication code.

If card payments become available in the future, this policy and the website checkout will be updated before customers are asked to use that method.

Any future card surcharge will be clearly disclosed and will not exceed the applicable cost of acceptance permitted under Australian law.

All prices are displayed and payable in Australian dollars unless JV Auto Shop expressly states otherwise in writing.

The payable amount will be shown at checkout or on the invoice and may include:

• The product price.
• Applicable shipping or quoted freight.
• Taxes or government charges where applicable.
• Any other fee clearly disclosed and accepted before payment.

JV Autoshop is not currently registered for GST. Documents issued by the business will reflect the business’s applicable registration status.

Unless a different period is stated on the invoice, payment should be completed within two business days after the order or invoice is issued.

Stock may be temporarily reserved while JV Auto Shop waits for payment. A product is not guaranteed until payment has cleared and the order has been formally confirmed.

If payment is not received within the stated period, JV Auto Shop may cancel the unpaid order and release the product for sale to another customer.

Submitting an order or transferring funds does not by itself guarantee that the order has been accepted.

An order is confirmed after JV Auto Shop has:

• Received and verified cleared payment.
• Confirmed stock availability.
• Confirmed the applicable shipping or freight arrangements.
• Completed any reasonably required fraud, identity or transaction checks.

If JV Auto Shop cannot supply the product within the agreed or a reasonable timeframe, the customer will be contacted and may accept an alternative, revised timeframe or refund as applicable.

JV Auto Shop may take reasonable steps to verify a transaction, customer identity, delivery address or authority to use a business account where necessary to prevent fraud or protect customers.

We may temporarily hold an order while conducting reasonable security checks. Any information requested will be proportionate to the transaction and handled in accordance with our Privacy Policy.

JV Auto Shop may decline or cancel a transaction where there are reasonable grounds to suspect fraud, unauthorised payment, false information, unlawful activity or a material pricing or payment error.

Contact JV Auto Shop promptly if you make a duplicate payment, enter the wrong amount or use an incorrect order reference.

We will take reasonable steps to identify and reconcile the payment. A refund of an overpayment will ordinarily be returned to the originating bank account after the payment has cleared and the customer’s authority has been verified.

JV Auto Shop will not redirect a refund to an unrelated account merely because different details are supplied by email.

Approved refunds will ordinarily be returned using the original payment channel or to the verified originating bank account.

Before processing a bank-transfer refund, JV Auto Shop may request reasonable confirmation of the account holder and original transaction.

Refund processing by JV Auto Shop does not control the time taken by the customer’s financial institution to display the returned funds.

Nothing in this policy limits a customer’s right to a refund, replacement, repair or other remedy where required under the Australian Consumer Law.

If you believe you transferred funds to an incorrect or fraudulent account, contact your bank immediately and request urgent assistance.

You should also contact JV Auto Shop at sales@jvautoshopau.com using a trusted device or contact method.

Customers should report suspected scams to the appropriate Australian authorities where relevant. Rapid reporting may improve the chance of a bank tracing or recovering transferred funds.

Nothing in this Payment Policy excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

JV Auto Shop will not knowingly accept payment for a product that it does not intend to supply or knows it cannot supply within the agreed or a reasonable timeframe.

Where a paid product cannot be supplied, the customer will be offered the remedy required by the sales agreement and applicable Australian law.